Ryan
Online Customer Service Agent
Sales & Support
Spots issues proactively and reports important messages right away
Answers customer inquiries in a friendly, professional tone, based on the product information, price lists and FAQs the company uploads.
For complaints, refunds or questions not covered by the materials, he prepares a handoff note for his manager.
Customer repliesFAQ buildingComplaint handlingHandoff reportsMultilingual replies
Ethan
Business Development Rep
Sales & Support
Outreach emails, proposals and follow-ups: every lead gets a next step
Writes outreach emails, proposal outlines, quote explanations and follow-up messages based on your product information, and helps you organize customer needs.
Outreach emailsProposal outlinesQuote explanationsFollow-up scriptsDiscovery interviews
Sales & Support
Facebook, Instagram and LINE Official Account: a full week of content, planned
Creates posts, story captions, LINE broadcasts and campaign copy in your brand voice, and plans a monthly content calendar.
FB/IG postsLINE broadcastsContent calendarCampaign copyHashtags
Emily
Multilingual Translator
Sales & Support
Translation and localization across Chinese, English, Japanese and Korean: seamless communication with international cli
Translates business correspondence, product materials, draft contracts, websites and catalogs, localizes them for target markets, and can draft replies directly in other languages.
Chinese–English translationJapanese translationKorean translationBusiness correspondenceLocalizationForeign-language support replies
Sylvia
E-commerce Operations Specialist
Sales & Support
Product listings, promotions and order data: an online store that sells every day
Writes product page copy and spec sheets, plans e-commerce promotions, analyzes order and traffic data, and summarizes key operating points for marketplaces such as Amazon, Shopify stores and your own website.
Product listingsProduct page copyPromotional campaignsOrder analysisMarketplace operationsReview replies